LAST EDITED ON Feb-13-02 AT 11:42 PM (EST)

Well, its like this, I found the following link:

Reuters news story

Personally, I think that instead of having to appologize, this should become standard business pracitce. It certainly would make life in Tech Support SOOO much easier. Unless the person on the receiving end is the infamous BFOH. ^_^

{Edited to fix link markups. D'oh!}

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Of COURSE you wern't expecting it!! NO ONE expects the Fannish Inquisition!!
EPU RCW #86