>>someone at the Helldesk where I work - I'm somewhere between 2nd and
>
>Ah, someone else in the trenches. Tell me, do you have people with
>PhD's calling asking how to format a floppy?:)

Personally I just had to deal with "web designers" with no concept of FTP or the Unix file privilege system.

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Merlin the "Very Happy Not To Work In Customer Support Any More" Pig